Archive for September 2009

Building A Relationship Map

Each of us has a prime objective. Mine is creating 10,000 fit leaders by the year 2020. For me, fit leaders are high-potential executives that have developed optimal levels of clarity, confidence, effectiveness and vitality. We run an Institute for Leadership Fitness where we teach 16 unique tools and processes that increase leadership fitness. Successfully…

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Coaching Competencies Drive Client Results

I am spending the afternoon with close to 100 Michigan-based coaches at the Professional Coaches Association of Michigan’s 6th Annual Conference. The focus this afternoon is on 11 different coaching competencies. Attendees watched two Master Certified Coaches (Linda Miller and Barry Demp) work with two different clients in a couple of outstanding coaching demonstrations. The…

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What the World Needs from Coaches

I’m in Lansing this morning participating in a World Cafe with 20 of Michigan’s most experienced coaches. One of the questions we are considering today is “What Does the World Need from Coaches?” Here is a sampling of what we are coming up with. The world needs “generous listeners”. When our clients come to us…

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Turning Even the Most Difficult Customer into Your Biggest Fan

My friends, Marilyn Suttle and Lori Jo Vest, have written a remarkable new customer service book, “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan.” This book is filled with real world case studies from companies in a wide range of industries that excel in their customer care. The…

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Overcoming Overwhelm Through Planning and Delegation

Leaders can become overwhelmed with the need to get so much done, particularly when they find themselves being asked to take on more and more responsibilities. While we can comfortably habituate to a certain level of activity, when new responsibilities are added, we can easily find ourselves wondering how we are going to get everything…

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