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Archive for August 2011

Please and Thank You

Most of us were taught when we were children that it was polite, and often to our benefit, to say please and thank you when interacting with others.  Why is it so many of us find it hard to apply this knowledge in the workplace? It can’t be that it’s too hard or that it takes… Continue Reading Please and Thank You

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Door #1, Door #2 or Door #3?

There are times when we find ourselves in the midst of an encounter with someone where we are suddenly surprised at the overreaction or defensiveness of the person we are speaking with.  Often, we have no idea where this other person’s emotions are coming from. During these moments, we often have three choices.  I will call them Door… Continue Reading Door #1, Door #2 or Door #3?

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