It is not unreasonable to expect team members facing the uncertainties associated with a global pandemic to be anxious, and increasingly so as one countermeasure after another is put into place by their organizations and by their government to fight the novel coronavirus.  Leaders, themselves, are anxious and this is how human beings normally react… Continue Reading An Anxious Team

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For many of us, frustrations at work are limited and short-lived, and simply reflect the ins and outs of our lives and the normal pressures of the job. For others, though, frustrations can mount, particularly when support from the organization appears to be absent or when it seems like whatever we do, nothing ever changes.… Continue Reading Chasing Me Away

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When you are introducing change to your organization, keep the “20-50-30” rule in mind.  You can expect that roughly 20 percent of your people will generally resist any new idea or approach. If you’re like countless other leaders, you probably spend way too much of your precious time trying to convince this group to get… Continue Reading The 20-50-30 Rule

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When developing new habits, it is helpful to understand the four distinct phases of the learning process.  Most of us, at any given time, can be said to be “unconsciously incompetent” about a number of skills.  These are skills we are not even aware we are performing in a suboptimal way.  Hence, this is a… Continue Reading Unconscious Competence

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Back in 1975, an engineer at Kodak invented the world’s first digital camera. When this engineer, Steve Sasson, went to his management to present his new idea, the response he received was “that’s cute”. While that response ultimately led to the demise of Kodak, we shouldn’t be surprised with the reaction by the company’s management… Continue Reading That's Cute

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