Effectiveness
The Advantages of Disadvantages (and the Disadvantages of Advantages)
This past weekend I dove into Malcolm Gladwell’s newest book David and Goliath: Underdogs, Misfits and The Art of Battling Giants. Gladwell, a writer for the New Yorker magazine and author of Outliers and Blink, tells story after story recounting the advantages of disadvantages (and the disadvantages of advantages). Starting with what really happened between… Continue Reading The Advantages of Disadvantages (and the Disadvantages of Advantages)
Read More11 Simple Rules
These 11 simple rules, first presented by Dave Packard at Hewlett-Packard’s second annual management conference in 1958 are timeless. 1. Think first of the other fellow. This is THE foundation — the first requisite — for getting along with others. Gaining this, the rest will be “a breeze.” 2. Build up the other person’s sense… Continue Reading 11 Simple Rules
Read MoreReactionary Workflow
How are you managing your day-to-day routines to avoid reactionary workflow? Instead of being proactive, and spending our time on what matters most, it is all too easy to become increasingly reactive by paying more attention to the latest text or tweet that comes our way. While serving others is an important part of most… Continue Reading Reactionary Workflow
Read MoreWhat's Your WOMBAT?
As we approach the halfway mark this year, what’s your level of satisfaction with where you are at this point in the game? What progress are you making executing on your plan, and how many of your objectives for the year have been met or are on their way to being achieved? I have been… Continue Reading What's Your WOMBAT?
Read MoreMoments of Truth
In Service America! Doing Business in the New Economy , Karl Albrecht and Ron Zemke alerted us to the competitive advantage of service quality. In our work with Fit Leaders, we often borrow a concept from Albrecht known as Moments of Truth. A Moment of Truth (MOT) is any episode in which the consumer or… Continue Reading Moments of Truth
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