Leadership Fitness
Moments of Truth
In Service America! Doing Business in the New Economy , Karl Albrecht and Ron Zemke alerted us to the competitive advantage of service quality. In our work with Fit Leaders, we often borrow a concept from Albrecht known as Moments of Truth. A Moment of Truth (MOT) is any episode in which the consumer or… Continue Reading Moments of Truth
Read MoreHabits Trump Discipline
All of us, from time to time, are faced with the desire (and sometimes the necessity) of changing some aspect of our lives. Change is rarely easy, and when we go to work at modifying a behavior, relapsing to our “old way of doing things” is fairly predictable. Many people point to the need for… Continue Reading Habits Trump Discipline
Read MoreCreativity Tops the List
Creativity tops the list of leadership qualities seen contributing to business success over the next five years, based on an IBM survey of over 1,500 CEOs. When prompted for examples of creative genius, many of us conjure up images of Archimedes and his overflowing tub (“Eureka”), Newton and the falling apple or Franklin and his… Continue Reading Creativity Tops the List
Read MoreWhat You See is What You Get
Transparent leaders build credibility, resulting in greater collaboration across all levels of the organization. This “what you see is what you get” approach to leadership often leads to more efficient decision-making by increasing the trust that develops between leaders and their teams. Many organizations pay lip service to transparency while, at the same time, refusing… Continue Reading What You See is What You Get
Read MoreWhat's on Your Reading List?
In Living an Exceptional Life, the late Jim Rohn refers to his library as one of his most prized possessions. As an accomplished author himself, Jim embraced the value of ideas and was always seeking out ways to improve his own value through reading the ideas of others. As 2013 takes hold, what new ideas… Continue Reading What's on Your Reading List?
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