Reading List
Dog Days of Summer
The “dog days of summer” occur during the hottest and muggiest part of the year, usually between early July and early September in the northern hemisphere. In the southern hemisphere, the dog days occur around January. But where does the term come from? In ancient times, when the night sky was unobscured by artificial lights, people in different parts of the… Continue Reading Dog Days of Summer
Read MoreLife Lessons
What if you could gather in one place all the important lessons you wanted your children or grandchildren to learn? What if you applied those same principles for success to your life? June 9th is the official release date of my friend Brian Bartes’s new book Life Lessons: A Guide to Creating and Living Your… Continue Reading Life Lessons
Read MoreTurning Even the Most Difficult Customer into Your Biggest Fan
My friends, Marilyn Suttle and Lori Jo Vest, have written a remarkable new customer service book, “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan.” This book is filled with real world case studies from companies in a wide range of industries that excel in their customer care. The… Continue Reading Turning Even the Most Difficult Customer into Your Biggest Fan
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