Habits Trump Discipline

All of us, from time to time, are faced with the desire (and sometimes the necessity) of changing some aspect of our lives. Change is rarely easy, and when we go to work at modifying a behavior, relapsing to our “old way of doing things” is fairly predictable. Many people point to the need for… Continue Reading Habits Trump Discipline

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The Language of Influence

How many times have you thrown up your hands wondering why “they” just don’t get it? Despite what seems like sound logic to us, we all experience a lack of support for our ideas and proposals from time to time. While failing to receive support for our recommendations and requests can be frustrating and demotivating,… Continue Reading The Language of Influence

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Please and Thank You

Most of us were taught when we were children that it was polite, and often to our benefit, to say please and thank you when interacting with others.  Why is it so many of us find it hard to apply this knowledge in the workplace? It can’t be that it’s too hard or that it takes… Continue Reading Please and Thank You

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Door #1, Door #2 or Door #3?

There are times when we find ourselves in the midst of an encounter with someone where we are suddenly surprised at the overreaction or defensiveness of the person we are speaking with.  Often, we have no idea where this other person’s emotions are coming from. During these moments, we often have three choices.  I will call them Door… Continue Reading Door #1, Door #2 or Door #3?

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