I have a client whose company places a premium on “assuming positive intent”. At its core, this is a choice to believe that most people want the same things we do and are not plotting against us, even when they are vocal in their disagreement with our positions or proposals. When we assume positive intent,… Continue Reading Assuming Positive Intent

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Inclusivity is all about increasing our knowledge and awareness of differences, and our ability to interact with people that are not the same as us. There are some differences we can easily see because they are visible, such as differences in race or age.  There are other differences that are not so visible, such as… Continue Reading The Inclusive View

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For many of us, frustrations at work are limited and short-lived, and simply reflect the ins and outs of our lives and the normal pressures of the job. For others, though, frustrations can mount, particularly when support from the organization appears to be absent or when it seems like whatever we do, nothing ever changes.… Continue Reading Chasing Me Away

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How do you respond when you’re dissatisfied? Organizations today increasingly sponsor annual surveys to measure the level of employee engagement and satisfaction/dissatisfaction to better understand opportunities for improving culture and communication. Back in 1970, Albert Hirschman wrote a book called Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations and States. Many employee engagement… Continue Reading You, Dissatisfied

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OK, how many of you are tired of the constant breaking news alerts on whatever cable or network news channels you tune into? I have recently decided to stop watching and listening to those TV and radio news channels that parlay a continuous parade of breaking news. It might be different if the news actually… Continue Reading Breaking News Alert

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