Clarity
What's Your WOMBAT?
As we approach the halfway mark this year, what’s your level of satisfaction with where you are at this point in the game? What progress are you making executing on your plan, and how many of your objectives for the year have been met or are on their way to being achieved? I have been… Continue Reading What's Your WOMBAT?
Read MoreMoments of Truth
In Service America! Doing Business in the New Economy , Karl Albrecht and Ron Zemke alerted us to the competitive advantage of service quality. In our work with Fit Leaders, we often borrow a concept from Albrecht known as Moments of Truth. A Moment of Truth (MOT) is any episode in which the consumer or… Continue Reading Moments of Truth
Read MoreWhat You See is What You Get
Transparent leaders build credibility, resulting in greater collaboration across all levels of the organization. This “what you see is what you get” approach to leadership often leads to more efficient decision-making by increasing the trust that develops between leaders and their teams. Many organizations pay lip service to transparency while, at the same time, refusing… Continue Reading What You See is What You Get
Read MoreI'm Pumped for 2013! Are You?
With only one day left on the calendar this year, our attention naturally shifts to the year ahead. How will we make 2013 bigger, better, more profitable and more impactful? For some leaders, this may be about expanding existing product and service lines, while for others the focus may be on innovating and bringing fresh… Continue Reading I'm Pumped for 2013! Are You?
Read MoreThe Language of Influence
How many times have you thrown up your hands wondering why “they” just don’t get it? Despite what seems like sound logic to us, we all experience a lack of support for our ideas and proposals from time to time. While failing to receive support for our recommendations and requests can be frustrating and demotivating,… Continue Reading The Language of Influence
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