It is not unreasonable to expect team members facing the uncertainties associated with a global pandemic to be anxious, and increasingly so as one countermeasure after another is put into place by their organizations and by their government to fight the novel coronavirus.  Leaders, themselves, are anxious and this is how human beings normally react… Continue Reading An Anxious Team

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It can be frustrating when individuals do not execute on their responsibilities.  When it is a member of our own team that is underperforming, we have the opportunity to directly manage that performance and to restate our expectations to increase understanding and alignment.  If that doesn’t bring about the improved performance, we have access to… Continue Reading Compromising Accountability

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Imagine a SWAT team busting into a home to arrest two drug dealers. The home is filled with mothers and their infant children. While the arrests are being made, the babies are screaming, not sure what is going on all around them. In the kitchen, one of the SWAT officers is looking for baby formula… Continue Reading The Outward Mindset

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Organizations confront opportunities to change on a regular basis. Whether it is an update to a long-held policy or procedure, an improvement in how leaders provide feedback to others or an increase on the part of managers to speak truth to power, one retort is heard more often than any other. This most common theme… Continue Reading Culture is an Outcome

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In a recent New York Times article, Laszlo Bock, former senior vice president of people operations at Google, reveals what some might refer to as surprising. After synthesizing 10,000 data points including performance reviews done on managers, employee engagement surveys and even nomination forms for top-manager awards, the Google analysts found that technical expertise paled… Continue Reading Building Better Leaders

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