If there is one thing that organizations are learning in these volatile, uncertain and complex times, it is the importance of both organizational and personal resilience – the ability to withstand shocks, and remain sustainable under prolonged periods of change.
Richard Barrett, founder of the Barrett Values Centre, offers the following checklist of actions to help build an organization’s resilience:
Step 1: Focus on building financial stability. Seek ways to stay financially sustainable.
Step 2: Communicate with employees and customers. Ensure everyone knows what you are doing to manage through difficult times.
Step 3: Focus on your core mission. Get lean, and streamline your systems and process to reduce costs and increase agility.
Step 4: Learn to adapt to a changing environment by reducing cultural entropy and building innovation.
Step 5: Get clear on your direction. Re-energize your mission, vision and values to build internal cohesion.
Step 6: Build strategic alliances. Align with your customers and suppliers to create mutually supportive and beneficial relationships.
Step 7: Keep the long-term in mind. Ensure your short-term plans do not compromise your long-term viability.
Resilient people are able to derive meaning from failure, and they use this knowledge to climb higher than they otherwise would.
Resilient people have found a system for galvanizing themselves and tackling problems thoughtfully, thoroughly and energetically.
Resilient people do feel anxious and have doubts, and they learn how to stop their anxiety from overwhelming them.