I have a client whose company places a premium on “assuming positive intent”. At its core, this is a choice to believe that most people want the same things we do and are not plotting against us, even when they are vocal in their disagreement with our positions or proposals. When we assume positive intent,… Continue Reading Assuming Positive Intent

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It is not unreasonable to expect team members facing the uncertainties associated with a global pandemic to be anxious, and increasingly so as one countermeasure after another is put into place by their organizations and by their government to fight the novel coronavirus.  Leaders, themselves, are anxious and this is how human beings normally react… Continue Reading An Anxious Team

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It can be frustrating when individuals do not execute on their responsibilities.  When it is a member of our own team that is underperforming, we have the opportunity to directly manage that performance and to restate our expectations to increase understanding and alignment.  If that doesn’t bring about the improved performance, we have access to… Continue Reading Compromising Accountability

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There are times when it seems we just can’t win. At all levels of leadership, including the very highest, leaders can find themselves in disagreement with a major policy direction being promoted by the senior team. This is particularly true when the leader was not consulted prior to the decision having been made. Confidently expressing… Continue Reading Mixed Messages

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Inclusivity is all about increasing our knowledge and awareness of differences, and our ability to interact with people that are not the same as us. There are some differences we can easily see because they are visible, such as differences in race or age.  There are other differences that are not so visible, such as… Continue Reading The Inclusive View

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