Posts Tagged ‘communicating effectively’
Wall of Resistance
When I am giving feedback to someone, and they just won’t listen because they are in denial or are viewing the feedback as an attack, I will change the “problem” we are speaking about by making their current behavior the problem. So, even though the feedback I started giving may have related to showing up… Continue Reading Wall of Resistance
Read MoreBuilding a Brand
Managing your professional image is vital for your career success. Follow these simple steps to build your brand. Clearly identify your strengths, skills and values. Own your dramatic difference. Stay current in your domain of expertise and share your knowledge. Develop and maintain a strong professional network of colleagues and mentors. Proactively seek feedback to… Continue Reading Building a Brand
Read MoreWhen Open-Ended Questions Don’t Work
When was the last time you asked an open-ended question and it didn’t work? Many of us have been taught the value of open-ended questions, the type of questions that can’t be answered with a “Yes” or a “No”. Questions like: “What can I do to help?” This is a great question that invites the… Continue Reading When Open-Ended Questions Don’t Work
Read MoreAssuming Positive Intent
I have a client whose company places a premium on “assuming positive intent”. At its core, this is a choice to believe that most people want the same things we do and are not plotting against us, even when they are vocal in their disagreement with our positions or proposals. When we assume positive intent,… Continue Reading Assuming Positive Intent
Read MoreMixed Messages
There are times when it seems we just can’t win. At all levels of leadership, including the very highest, leaders can find themselves in disagreement with a major policy direction being promoted by the senior team. This is particularly true when the leader was not consulted prior to the decision having been made. Confidently expressing… Continue Reading Mixed Messages
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