I am spending the afternoon with close to 100 Michigan-based coaches at the Professional Coaches Association of Michigan’s 6th Annual Conference. The focus this afternoon is on 11 different coaching competencies. Attendees watched two Master Certified Coaches (Linda Miller and Barry Demp) work with two different clients in a couple of outstanding coaching demonstrations. The… Continue Reading Coaching Competencies Drive Client Results
I’m in Lansing this morning participating in a World Cafe with 20 of Michigan’s most experienced coaches. One of the questions we are considering today is “What Does the World Need from Coaches?” Here is a sampling of what we are coming up with. The world needs “generous listeners”. When our clients come to us… Continue Reading What the World Needs from Coaches
My friends, Marilyn Suttle and Lori Jo Vest, have written a remarkable new customer service book, “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan.” This book is filled with real world case studies from companies in a wide range of industries that excel in their customer care. The… Continue Reading Turning Even the Most Difficult Customer into Your Biggest Fan
Leaders can become overwhelmed with the need to get so much done, particularly when they find themselves being asked to take on more and more responsibilities. While we can comfortably habituate to a certain level of activity, when new responsibilities are added, we can easily find ourselves wondering how we are going to get everything… Continue Reading Overcoming Overwhelm Through Planning and Delegation
I have asked thousands of participants in my leadership workshops to define the activities of effective leaders. Here is the second in a series of articles elaborating on some of the more common answers I get when asking my clients about the role of leaders in their organizations. Leaders Know How to Convince Others to… Continue Reading The Many Faces of Leadership – Part II
The setting of clear expectations by leaders is essential to focusing behaviors and actions. When I became the senior executive for one of my former employer’s most important business functions, the first thing I did was determine what was most important to our success moving forward. I identified eight expectations I believed would contribute most… Continue Reading Setting and Communicating Clear Expectations