How are you managing your day-to-day routines to avoid reactionary workflow? Instead of being proactive, and spending our time on what matters most, it is all too easy to become increasingly reactive by paying more attention to the latest text or tweet that comes our way. While serving others is an important part of most… Continue Reading Reactionary Workflow
As we approach the halfway mark this year, what’s your level of satisfaction with where you are at this point in the game? What progress are you making executing on your plan, and how many of your objectives for the year have been met or are on their way to being achieved? I have been… Continue Reading What's Your WOMBAT?
In Service America! Doing Business in the New Economy , Karl Albrecht and Ron Zemke alerted us to the competitive advantage of service quality. In our work with Fit Leaders, we often borrow a concept from Albrecht known as Moments of Truth. A Moment of Truth (MOT) is any episode in which the consumer or… Continue Reading Moments of Truth
All of us, from time to time, are faced with the desire (and sometimes the necessity) of changing some aspect of our lives. Change is rarely easy, and when we go to work at modifying a behavior, relapsing to our “old way of doing things” is fairly predictable. Many people point to the need for… Continue Reading Habits Trump Discipline
Creativity tops the list of leadership qualities seen contributing to business success over the next five years, based on an IBM survey of over 1,500 CEOs. When prompted for examples of creative genius, many of us conjure up images of Archimedes and his overflowing tub (“Eureka”), Newton and the falling apple or Franklin and his… Continue Reading Creativity Tops the List
Transparent leaders build credibility, resulting in greater collaboration across all levels of the organization. This “what you see is what you get” approach to leadership often leads to more efficient decision-making by increasing the trust that develops between leaders and their teams. Many organizations pay lip service to transparency while, at the same time, refusing… Continue Reading What You See is What You Get