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Building A Relationship Map

September 26, 2009 | Comments Off on Building A Relationship Map
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Each of us has a prime objective. Mine is creating 10,000 fit leaders by the year 2020. For me, fit leaders are high-potential executives that have developed optimal levels of clarity, confidence, effectiveness and vitality. We run an Institute for Leadership Fitness where we teach 16 unique tools and processes that increase leadership fitness. Successfully… Continue Reading Building A Relationship Map

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Coaching Competencies Drive Client Results

September 25, 2009 | Comments Off on Coaching Competencies Drive Client Results
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I am spending the afternoon with close to 100 Michigan-based coaches at the Professional Coaches Association of Michigan’s 6th Annual Conference. The focus this afternoon is on 11 different coaching competencies. Attendees watched two Master Certified Coaches (Linda Miller and Barry Demp) work with two different clients in a couple of outstanding coaching demonstrations. The… Continue Reading Coaching Competencies Drive Client Results

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What the World Needs from Coaches

September 25, 2009 |
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I’m in Lansing this morning participating in a World Cafe with 20 of Michigan’s most experienced coaches. One of the questions we are considering today is “What Does the World Need from Coaches?” Here is a sampling of what we are coming up with. The world needs “generous listeners”. When our clients come to us… Continue Reading What the World Needs from Coaches

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Turning Even the Most Difficult Customer into Your Biggest Fan

September 15, 2009 | Comments Off on Turning Even the Most Difficult Customer into Your Biggest Fan
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My friends, Marilyn Suttle and Lori Jo Vest, have written a remarkable new customer service book, “Who’s Your Gladys? How to Turn Even the Most Difficult Customer into Your Biggest Fan.” This book is filled with real world case studies from companies in a wide range of industries that excel in their customer care. The… Continue Reading Turning Even the Most Difficult Customer into Your Biggest Fan

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Overcoming Overwhelm Through Planning and Delegation

September 11, 2009 | Comments Off on Overcoming Overwhelm Through Planning and Delegation
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Leaders can become overwhelmed with the need to get so much done, particularly when they find themselves being asked to take on more and more responsibilities. While we can comfortably habituate to a certain level of activity, when new responsibilities are added, we can easily find ourselves wondering how we are going to get everything… Continue Reading Overcoming Overwhelm Through Planning and Delegation

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The Many Faces of Leadership – Part II

September 2, 2009 | Comments Off on The Many Faces of Leadership – Part II
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I have asked thousands of participants in my leadership workshops to define the activities of effective leaders. Here is the second in a series of articles elaborating on some of the more common answers I get when asking my clients about the role of leaders in their organizations. Leaders Know How to Convince Others to… Continue Reading The Many Faces of Leadership – Part II

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Setting and Communicating Clear Expectations

August 31, 2009 | Comments Off on Setting and Communicating Clear Expectations
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The setting of clear expectations by leaders is essential to focusing behaviors and actions. When I became the senior executive for one of my former employer’s most important business functions, the first thing I did was determine what was most important to our success moving forward. I identified eight expectations I believed would contribute most… Continue Reading Setting and Communicating Clear Expectations

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The Many Faces of Leadership – Part I

August 25, 2009 | Comments Off on The Many Faces of Leadership – Part I
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I have asked thousands of participants in my leadership workshops to define the activities of effective and fit leaders. Many point to the leader as the key visionary for the organization, while others point to leaders as motivators, risk takers, delegators and masterful communicators. Here is the first in a series of posts highlighting the… Continue Reading The Many Faces of Leadership – Part I

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Building a Signature Program

August 20, 2009 | Comments Off on Building a Signature Program
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I want to thank my friend and colleague Shawn Driscoll for selecting our Institute for Leadership Fitness as a “perfect example of what I consider a ‘signature’ program”. You can read Shawn’s article on our Institute by visiting her blog Leading the Way. Shawn inspires high achieving executives, professionals and entrepreneurs to follow a path… Continue Reading Building a Signature Program

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Choose to Be Curious, Not Furious

August 17, 2009 | Comments Off on Choose to Be Curious, Not Furious
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Watching my clients interact in team meetings provides me with numerous examples of how people tend to get “furious rather than curious” when they disagree with something someone else has said. Many of us jump too quickly to let a colleague “see” why they are wrong, or how their logic is faulty. Perhaps we do… Continue Reading Choose to Be Curious, Not Furious

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